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By default, Crevio sends outbound emails (order confirmations, receipts, etc.) from yoursubdomain@outbound.crevio.co. You can verify your own domain to send from a professional address like hello@yourbrand.com.
Email domains are available on the Pro and Business plans, including domains you buy through Crevio.

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Why use a custom email domain

  • Branding — Emails come from your domain, not outbound.crevio.co.
  • Deliverability — Emails from a verified domain with proper DNS records are less likely to land in spam.
  • Trust — Customers recognize your brand in their inbox.

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Default outbound email

Every account automatically gets a default outbound email address based on your subdomain:
This address is used for all outbound emails until you verify a custom email domain. Email domain settings live alongside your custom domain configuration.

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Setting up an email domain

1

Go to Custom Domain settings

In your dashboard, navigate to Settings > Custom Domain. Scroll down to the Email domain section.
2

Enter your domain

Type the domain you want to send emails from (e.g., yourbrand.com). Click Verify domain.
3

Configure DNS records

Crevio displays a set of DNS records that you need to add at your domain registrar or DNS provider. These typically include SPF, DKIM, and DMARC records.
4

Wait for verification

Crevio polls your DNS records automatically. Once all records are verified, your email domain becomes active.
5

Set your from address

After verification, a From address field appears. Enter the email address you want to send from (e.g., hello@yourbrand.com). The address must use the verified domain.

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DNS records

After adding your domain, Crevio shows the required DNS records. You need to add all of them at your DNS provider:
Add all DNS records at once. Your domain moves to Verified once both the DKIM and SPF records have propagated. DMARC can still be finishing in the background and doesn’t block verification, but add it anyway: it improves deliverability.

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Verification status

A domain that was Verified moves to Error if its DKIM or SPF record later fails, for example after a DNS change at your provider. While it’s in Error, emails go out from your default outbound address (yoursubdomain@outbound.crevio.co) instead of failing, including mail from task inboxes. Fix the record and the domain returns to Verified.

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From address

Once your domain is verified, you can configure which email address to send from. The address must use the verified domain:
  • hello@yourbrand.com
  • support@yourbrand.com
  • noreply@yourbrand.com
If you do not set a from address, Crevio continues using the default yoursubdomain@outbound.crevio.co.

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Removing an email domain

To remove your email domain, click Remove domain in the email domain settings. This:
  • Reverts outbound emails to the default yoursubdomain@outbound.crevio.co address
  • Clears the from address setting
  • Removes the domain from Crevio’s email provider
Removing the email domain does not delete the DNS records from your domain registrar. You can clean those up manually if you no longer need them.

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Troubleshooting

Verification unlocks once both your DKIM and SPF records propagate, so check those first. Use a tool like MXToolbox to check if they (and your DMARC record) have propagated. Some DNS providers can take up to 48 hours to propagate changes.
Your domain is already set up for email with another service that uses the same email provider as Crevio, for example a Resend account of your own. Before Crevio can send from it, you prove you own the domain: add the single TXT record shown, and Crevio checks it automatically. Once it’s confirmed, the domain moves over to Crevio and the usual SPF, DKIM and DMARC records appear. Add those too. Email sent through the other service from that domain stops once the domain moves. The TXT record must be added within 7 days, or you’ll need to remove the email domain and add it again.
Make sure your email domain status is Verified and you have set a From address in the email domain settings. Both are required for emails to send from your domain.
The from address must use the exact domain you verified. For example, if you verified yourbrand.com, the from address must end with @yourbrand.com. Subdomains like @mail.yourbrand.com will not work unless you verify mail.yourbrand.com as the email domain.