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This article is written for buyers. If you’re a business owner, you can share this article with your customers.
Thanks for your purchase! Getting to what you bought is quick. Whether it’s a course, a file to download, a community, or any other content, here’s how to find it.

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Right after you buy

As soon as your payment goes through, two things happen:
  • You see a confirmation page with a link or button to access what you bought.
  • You get a confirmation email at the address you used to pay. This email is your backup — keep it.
The fastest way in is to use the link on that confirmation page or in your email.

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Log in with your email

You don’t need to remember a password. Access is tied to the email address you used when you bought.
1

Go to the seller's site

Open the link from your confirmation email, or visit the site you bought from.
2

Choose to log in

Select Log in and enter the email address you used at checkout.
3

Check your inbox

You’ll be sent a secure sign-in link by email. Open it to log in — no password needed.
4

Open your purchase

Once you’re logged in, you’ll find everything you’ve bought in your account, ready to access.
Use the exact same email you paid with. If you log in with a different address, you won’t see your purchase.

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What you’ll find, depending on what you bought

  • A course opens so you can start watching or reading right away.
  • A download gives you a button to save the file to your device.
  • A community, group, or chat gives you a link or invite to join.
  • An event or call shows you the details and joining instructions.

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If something goes wrong

  • You can’t find your confirmation email. Check your spam or promotions folder, and search your inbox for the seller’s name or “receipt”.
  • The sign-in link doesn’t work. These links expire after a while for your security. Just request a new one and use it promptly.
  • You logged in but don’t see your purchase. You may have signed in with a different email. Log out and try the exact address you used to pay.
  • Still stuck? Reply to your confirmation email or contact the seller directly — they can help. See How to get help with your order.

Update your payment method

Change the card on file for a subscription.

Manage or cancel your subscription

Pause or stop a recurring payment.

Get help with your order

Reach the seller or request a refund.