Skip to main content
This article is written for buyers. If you’re a business owner, you can share this article with your customers.
A subscription is a payment that repeats on a schedule — for example, a monthly membership. You’re always in control of it. You can check when your next payment is due, update your card, and cancel any time, right from your account.

​
See your subscription

1

Open Billing

Go to the site you subscribed to and select Billing from your account menu.
2

Log in

Enter the email address you used to sign up and select Send link. You’ll get a secure sign-in link by email — no password needed. Open it soon after it arrives, since it expires after a short while.
3

Open your subscription

Your subscriptions are listed on the billing page, along with the renewal date and amount for each.

​
Cancel your subscription

1

Open Billing

Log in to your billing page as above.
2

Choose to cancel

Find the subscription and select Cancel subscription.
3

Answer the seller's questions

Some sellers show you a short message first, offer to pause your subscription or give you a discount to stay, or ask why you’re leaving. You can take an offer, or skip past each one.
4

Confirm

Select Cancel subscription once more to finish.
When you cancel, you won’t be charged again. You usually keep your access until the end of the period you’ve already paid for, and then it stops. So if you cancel halfway through a month you’ve paid for, you can keep enjoying it until that month ends.
Paying off a fixed number of instalments (a payment plan) rather than an ongoing subscription? It doesn’t show a cancel option — it ends on its own after the final payment.

​
Pause instead of cancelling

If the seller offers it, you’ll see a pause option when you start to cancel. Choose how long to pause and select Pause subscription. You won’t be charged during the pause, and your subscription restarts on its own when it ends — the billing page shows the date. To restart sooner, select Resume billing.
Don’t see a pause option? Ask the seller — it’s often easier than cancelling and signing up again later.

​
Change your plan or card

  • To switch plans (for example, from monthly to yearly), contact the seller directly — this isn’t something you can change yourself from the billing page.
  • To update the card you pay with, see How to update your payment method.

​
If something goes wrong

  • You can’t log in. Use the same email you signed up with, and request a fresh sign-in link if the last one expired.
  • You don’t see your subscription. You may be logged in with a different email. Log out and try the address your subscription is under.
  • You were charged after cancelling. A cancellation stops future payments — the most recent charge may have happened just before you cancelled, covering the current period. If it looks wrong, contact the seller; see How to get help with your order.
  • You changed your mind and want to stay. If you cancelled but are still within your paid period, you can usually resubscribe. Contact the seller if you need a hand.

Update your payment method

Change the card on file.

Access what you bought

Find your course, download, or content.

Get help with your order

Reach the seller or request a refund.