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This article is written for buyers. If you’re a business owner, you can share this article with your customers.
If something’s not right with your order — you can’t access what you bought, you were charged unexpectedly, or you’d like your money back — the quickest fix is to contact the seller you bought from. They run their own business and can sort most things out directly.

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Before you reach out

A few things solve themselves in seconds: If none of those fit, contact the seller.

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Contact the seller

1

Find your confirmation email

Look for the receipt or confirmation email you got when you bought. It comes from the seller and is the best place to start.
2

Reply or use their contact details

Reply to that email, or use the contact or support details on the seller’s site.
3

Explain clearly

Say what you bought, the email you used, and what’s wrong. The more detail you give, the faster they can help.
Mention the email address you used at checkout. It’s how the seller finds your order quickly.

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Requesting a refund

Refunds are handled by the seller, so the way to ask is to contact them directly using the steps above. Let them know:
  • What you bought and when.
  • The email you used at checkout.
  • Why you’d like a refund.
If the seller approves it, the money goes back to the same card you paid with. Refunds typically take 5 to 10 business days to appear in your account, depending on your bank — that wait is set by the banks, not the seller.
Each seller sets their own refund policy. Checking it before you buy — and when you ask — helps set expectations.

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If something goes wrong

  • The seller hasn’t replied. Give them a little time, then follow up. Check your spam folder in case their reply landed there.
  • You can’t find any way to contact them. Reply to your original confirmation email — it always reaches the seller.
  • Your approved refund hasn’t arrived. Allow up to 10 business days. If it’s been longer, check with your bank, since the money has already been sent.

Access what you bought

Find your course, download, or content.

Manage or cancel your subscription

Pause or stop a recurring payment.

Update your payment method

Change the card on file.