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This article is written for buyers. If you’re a business owner, you can share this article with your customers.
If you pay for something on a repeating basis — a membership, a subscription, or a payment plan — you’ll want to keep the card on file up to date. If your card expires or you switch banks, updating it takes a minute and keeps your access uninterrupted.

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When to update your card

  • Your card is about to expire or already has.
  • You got a new card or changed banks.
  • A payment failed and you were asked to update your details.

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Update your card

1

Open Billing

Go to the site you bought from and select Billing from your account menu.
2

Log in

Enter the email address you used when you signed up and select Send link. You’ll get a secure sign-in link by email — no password needed.
3

Update your payment method

On your billing page, select Update payment method. You’ll be taken to a secure page to enter your new card details.
4

Save

Confirm your new card. Your next payment will use it.
Update your card before your next payment date, not after. That way you avoid a failed payment and any pause in your access.

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If a payment already failed

Don’t worry — a failed payment usually just means your card details need refreshing. Once you add a working card, your payment will go through and your access continues as normal. You may receive an email asking you to update your details; the link in it takes you straight to the right place.

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If something goes wrong

  • You can’t log in. Make sure you’re using the same email you used to sign up. Request a fresh sign-in link if the last one expired.
  • You don’t see a billing or subscription section. You may be logged in with a different email than the one your subscription is under. Log out and try the correct address.
  • Your new card is declined. Check the number, expiry, and security code, and that the card allows online and recurring payments. If it still won’t go through, contact your bank.
  • Still stuck? Contact the seller — see How to get help with your order.

Manage or cancel your subscription

Pause or stop a recurring payment.

Access what you bought

Find your course, download, or content.

Get help with your order

Reach the seller or request a refund.