PayPal

Connect PayPal and a PayPal button appears on your checkout. Buyers pay from their PayPal balance or the card saved in their PayPal account, and the money goes straight into your PayPal business account. Crevio never holds it. You can use PayPal next to Stripe, or on its own. Using it on its own is the way to get paid if Stripe doesn’t support your country.

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Connecting PayPal

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Emails about your PayPal connection

Crevio emails the owner of your business when your PayPal connection changes: You get each email once per change, not every time Crevio checks your account. Clicking Disconnect in Crevio doesn’t send an email.

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What buyers see

Buyers enter their email in your checkout first, so their order, receipt and access go to the address they chose, not necessarily the one on their PayPal account. After they approve the payment in PayPal, they land on your normal order confirmation page. If you have Collect shipping address turned on under Settings > Advanced > Checkout, buyers paying with PayPal choose or enter their shipping address inside PayPal, before they approve the payment. The address appears on the order, the same as for card payments. PayPal does not limit it to your allowed countries, so check the country before you post the item.

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Fees

PayPal charges its own fees on each sale. They come out of your PayPal account, the same way Stripe’s fees come out of your Stripe balance. If your plan includes a Crevio platform fee, it is taken from PayPal sales as well as card sales.

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Refunds and disputes

• Refund from Crevio: open the order and refund it as you would a card payment. The money goes back to the buyer through PayPal. A full refund removes their access.
• Refund in PayPal: a refund you make in your PayPal account also shows up on the order in Crevio.
• Disputes: when a buyer opens a dispute in PayPal, the order shows as Disputed. You answer it in PayPal. If the buyer wins, their access is removed.

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Limits

• One-time purchases only. Subscriptions and payment plans need Stripe. If you only have PayPal connected, buyers can’t check out a subscription or payment plan.
• No automatic sales tax on PayPal payments. Tax is calculated only on card payments through Stripe. Buyers paying with PayPal pay the listed price.
• PayPal’s currencies only. The button appears only when your product is priced in a currency PayPal supports: USD, EUR, GBP, AUD, CAD, CHF, CZK, DKK, HKD, HUF, ILS, JPY, MXN, MYR, NOK, NZD, PHP, PLN, BRL, SEK, SGD, THB and TWD. A product priced in another currency shows no PayPal button.
• PayPal charges your listed price. The card form can show the price converted into the buyer’s currency. PayPal always charges the price and currency you set, and shows that amount to the buyer before they approve.
• Not available in every country. PayPal doesn’t let platforms like Crevio take payments for PayPal business accounts registered in Brazil, India, Israel, Japan, Micronesia or Turkey. This is PayPal’s rule, so there’s no setting to change it. If your PayPal account is registered in one of these countries, connect Stripe instead, where Stripe is available in your country.

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Disconnecting

Go to Settings > Payments and click Disconnect in the PayPal section. The PayPal button disappears from your checkout straight away. Past orders and their refunds stay in Crevio. Revoking Crevio’s access from inside your PayPal account disconnects it in the same way, and Crevio emails you to say PayPal was disconnected.

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Troubleshooting

“Almost there: finish setting up your PayPal account, then connect it again.” PayPal sent you back, but your account can’t take payments through Crevio yet. Check your settings page: a missing tick next to Email confirmed means you need to click the link PayPal emailed you. A missing tick next to Permissions granted means you closed PayPal before allowing Crevio. Fix it, then click Continue setup. “PayPal doesn’t let businesses in your country take payments through Crevio, so your PayPal account wasn’t connected.” Your PayPal business account is registered in a country where PayPal doesn’t let platforms take payments for you. See the country list under Limits. Connect Stripe to take card payments instead, where Stripe is available in your country. “This PayPal account is already connected to another business.” One PayPal account can only be connected to one Crevio business. Disconnect it from the other business first, or use a different PayPal account. The PayPal button doesn’t show on checkout. Check, in order: PayPal shows as connected in Settings > Payments; the cart has no subscription or payment plan; the product is priced in one of the currencies listed above.