# Community Manager

> A community manager builds, nurtures, and moderates online communities, fostering engagement and creating value for both members and the brand.

Canonical URL: https://crevio.co/glossary/community-manager

##  What is a Community Manager?

A community manager is the person responsible for keeping an online community thriving. They welcome members, spark conversation, enforce guidelines, and report insights back to the business or creator.

## Core Responsibilities

- **Engagement**: Post prompts, host events, and respond to questions to keep conversations active
- **Moderation**: Uphold policies, remove spam, and mediate conflicts to protect culture
- **Onboarding**: Guide new members through orientation, highlight quick wins, and tag relevant resources
- **Programming**: Plan the [community engagement plan](/glossary/community-engagement-plan), challenges, and recurring rituals
- **Insights**: Track metrics, surface feedback, and recommend improvements across the [community platform](/glossary/community-platform)

## Skills That Matter

- Empathetic communication and conflict resolution
- Copywriting and storytelling aligned with the brand’s voice
- Organized project management to juggle content calendars and events
- Data literacy—monitoring engagement, [retention](/glossary/retention), and sentiment trends
- Familiarity with [automation](/glossary/automation), tagging, and workflows to scale operations

## How Community Managers Collaborate

- Partner with marketing to repurpose top discussions into [callout posts](/glossary/callout-post) or case studies
- Work with product/education teams to create resources that answer common questions
- Coordinate with support to escalate issues or prevent churn
- Help sales identify advocates and upsell opportunities across the [value ladder](/glossary/value-ladder)

## Tips for Growing Into the Role

- Document SOPs for moderation, escalation, and onboarding
- Schedule weekly office hours or AMAs to build trust with members
- Use [automation](/glossary/automation) for repetitive tasks (welcome DMs, inactivity reminders) while keeping a human touch
- Host regular retrospectives to assess what’s working and pitch new experiments
- Invest in professional development—community-building playbooks evolve quickly