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Your site not loading is rarer than it feels — most of the time something else is going on that looks the same. Work down this list.

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Is it actually offline?

Three things get mistaken for an outage: If your site loads at all, it isn’t offline.

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Your account isn’t active

This is the most common real cause, and the most fixable. If your account is anything other than active, your Crevio-hosted pages stop serving. That means your website at crevio.co/<your-name>, your product pages, and your blog all show an unavailable page to visitors instead. Your account can be:
  • Paused — you or a teammate paused it. Resume it in Settings.
  • Suspended — we stopped it. Ask us why and what it takes to lift it; we’ll tell you straight.
  • Inactive — the account has been closed.
Nothing is deleted in any of these states. Your products, customers, orders and content are all intact and return exactly as they were.
Pausing your account is not the same as cancelling your subscription. Pausing stops the work; cancelling stops the billing. Doing one does not do the other.

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Your custom domain isn’t set up yet

If the site works on your crevio.co address but not on your own domain, the domain is the problem, not the site. See my custom domain isn’t live yet.

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Your site was never published

A site that has been built but never successfully published has no live version to serve. Check your site’s versions — if none of them says live, ask Crevio to publish it.

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Nothing above matches

Then it’s worth us looking. Get in touch and include:
  • The exact web address you’re trying, copied from the browser.
  • What you see — a specific error, a blank page, or a spinner that never ends.
  • Whether the crevio.co address works when the custom domain doesn’t.
  • Roughly when it started.
That’s usually enough for us to find it without a back-and-forth.