# Refund Policy

Last updated: 2026-05-17

Canonical URL: https://crevio.co/legal/refund-policy

This page summarizes our refund policy. Our [Terms of Service](/legal/terms-of-service) (Section 5) is the authoritative source — this page exists to make our position easy to find.

## No Refunds

All payments to Crevio are non-refundable, except where required by law.

This applies to:

- Subscription fees on monthly and annual plans.
- One-time purchases, add-ons, and plan upgrades.
- **AI credits** — both purchased credits and credits granted with a paid tier.

Crevio incurs third-party AI and infrastructure costs at the moment work is performed.

## Cancellation

You may cancel your subscription at any time from account settings. Cancellation stops future billing at the end of the current billing period.

- No partial refunds are issued for the unused portion of a billing period.
- Unused AI credits remain available until your paid access ends, subject to the credit rules in our Terms of Service.

## Exceptions

We will review and, where appropriate, issue refunds for:

- Duplicate charges.
- Unauthorized charges.
- Verified billing errors on our side.
- Cases where a refund is required by applicable consumer protection law.

To request review, contact **hello@crevio.co** with your account email and the charge in question. We aim to respond within five business days.

## Customer payments on your storefront

This policy covers payments **you** make to **Crevio**.

Refunds you issue to your own customers for products sold through your Crevio storefront are governed by **your** refund policy and are processed through your Stripe Connect account. Crevio does not hold or control those funds. See Terms of Service, Section 8, for details.

## Contact

For refund questions, contact **hello@crevio.co**.