> ## Documentation Index
> Fetch the complete documentation index at: https://crevio.co/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# My custom domain isn't live yet

> What has to happen before your own domain serves your site, how long each step takes, and what to check when it stalls.

You connected your domain and it isn't serving your site yet. That's normal for
a while. Here's the sequence, so you can tell "still working" from "stuck".

## What has to happen

<Steps>
  <Step title="You add the record we show you">
    Connecting a domain doesn't move it. You add one **CNAME** record at your
    registrar — the company you bought the domain from — pointing at the target
    shown in your dashboard.

    Copy the value exactly as it appears there. It's specific to your domain.
  </Step>

  <Step title="The record spreads">
    DNS changes take time to reach everyone. Usually minutes, occasionally up to
    48 hours. Nothing is wrong during this window.
  </Step>

  <Step title="We verify it">
    Once we can see the record, the domain moves from **pending**.
  </Step>

  <Step title="The certificate is issued">
    Your domain sits at **SSL pending** while its HTTPS certificate is issued.
    This is automatic — there is nothing for you to set up, buy, or renew.
  </Step>

  <Step title="It goes live">
    Status **active**. Your site serves on your domain over HTTPS.
  </Step>
</Steps>

## Read the status

Your dashboard shows exactly where in that sequence you are:

| Status          | What it means                           | What to do                                                                |
| --------------- | --------------------------------------- | ------------------------------------------------------------------------- |
| **Pending**     | We can't see your record yet.           | Wait, then check the record matches.                                      |
| **SSL pending** | Record found. Certificate being issued. | Wait. This one's on us.                                                   |
| **Active**      | Working.                                | Nothing.                                                                  |
| **Error**       | The records aren't right.               | Compare them against the list in your dashboard, character for character. |

## When it's stuck on pending

Nearly always one of these:

* **The record doesn't match.** Compare it to your dashboard exactly. A trailing
  dot, a missing subdomain, or the wrong record type all read as "not there".
* **Your registrar added its own records.** Parking pages, redirects and
  placeholder records conflict with ours. Delete them.
* **You edited the wrong domain.** Easy to do with several in one registrar
  account.
* **It genuinely hasn't spread yet.** If you added the record in the last hour,
  this is the likeliest answer.

## Things you don't have to do

* **You don't change nameservers.** Your domain stays at your registrar, managed
  by you. We only need the one record.
* **You don't set up HTTPS.** The certificate is issued and renewed
  automatically once the record verifies.
* **You don't give us your registrar login.** We never ask for it.

## Your Crevio address keeps working

Your `crevio.co` address serves your site the whole time you're setting a custom
domain up, and afterwards. Connecting a domain adds an address; it doesn't
replace one.

## Still not live

If the record is right and it's been more than 48 hours,
[get in touch](/docs/troubleshooting/contact-support) with the domain name. Include a
screenshot of the DNS records as they appear at your registrar — that's the one
thing we can't see for you, and it resolves most cases immediately.