> ## Documentation Index
> Fetch the complete documentation index at: https://crevio.co/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting your money (payouts)

> Understand how the money from your sales reaches your bank account, when payouts arrive, and where to see everything you've earned.

When someone buys from you, that money doesn't sit inside Crevio -- it goes straight to your connected payment account, and from there into your bank. A **payout** is simply the moment your earnings move from your payment account to your bank balance.

This page explains, in plain terms, how you actually get paid and where to keep an eye on your earnings.

## How getting paid works

There are three simple stages:

1. **A customer pays.** They check out and their card is charged.
2. **The money lands in your payment account.** Crevio connects to a secure payment provider (Stripe) that holds your sales safely. Crevio never holds your money itself.
3. **A payout reaches your bank.** Your payment provider sends the money on to your own bank account on a regular schedule.

<Note>
  Because your money flows through your own connected payment account, you're always in control of it -- and you can see every payout and bank transfer in your payment provider's dashboard too.
</Note>

## Connect your payment account first

You can only receive money once you've connected a payment account. If you sell only free products you don't need this, but the moment you want to charge for anything, connect it.

<Steps>
  <Step title="Go to Settings">
    Open **Settings** and find the **Payments** area in your dashboard.
  </Step>

  <Step title="Connect your account">
    Follow the guided steps to connect (or create) your payment account. You'll add basic business and bank details so your money has somewhere to go.
  </Step>

  <Step title="Start selling">
    Once connected, every paid sale flows automatically toward your bank.
  </Step>
</Steps>

## When you get paid

Your payouts follow the schedule set by your payment provider -- often a few business days after each sale, then on a rolling basis (for example, daily or weekly). The very first payout after you connect can take a little longer while your account is verified. After that, money arrives steadily.

The exact timing and schedule live in your payment provider's dashboard, where you can also change how often you'd like to be paid out.

<Tip>
  Curious how you're doing? Just ask Crevio -- "How much did I make this month?" -- and it'll pull together your sales so you don't have to dig.
</Tip>

## Where to see what you've earned

You have a clear view of your income inside Crevio:

* **Orders** shows every individual sale, what it was for, and who bought it.
* **Analytics** shows the bigger picture -- your revenue over time and your best-selling products.

For the money itself -- your available balance, upcoming payouts, and completed bank transfers -- check your connected payment provider's dashboard, which you can reach from your payment settings.

## What affects your balance

A few things change the amount that gets paid out:

* **Refunds** you issue come out of your balance. See [Refunds](/features/refunds).
* **Payment processing fees** are taken by your payment provider on each sale.
* **Pending payments** that haven't fully cleared yet aren't paid out until they settle.

## If something goes wrong

* **You haven't received a payout yet.** Check that your payment account is fully verified and your bank details are correct. The first payout always takes longest.
* **A payout looks smaller than expected.** Remember that refunds and processing fees reduce the total. Your payment provider's dashboard shows the exact breakdown.
* **You can't accept payments at all.** You probably haven't connected a payment account yet -- head to **Settings → Payments**.

## Related

<CardGroup cols={2}>
  <Card title="Getting started" icon="rocket" href="/introduction/getting-started">
    Connect your payment account and make your first sale.
  </Card>

  <Card title="Orders" icon="receipt" href="/features/orders">
    See every sale that makes up your earnings.
  </Card>

  <Card title="Analytics" icon="chart-line" href="/features/analytics">
    Track your revenue and spot your best products.
  </Card>

  <Card title="Refunds" icon="rotate-left" href="/features/refunds">
    Understand how refunds affect your balance.
  </Card>
</CardGroup>