> ## Documentation Index
> Fetch the complete documentation index at: https://crevio.co/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# How to update your payment method

> Change the card used for your subscription so your payments keep going through.

<Note>
  This article is written for buyers. If you're a business owner, you can share this article with your customers.
</Note>

If you pay for something on a repeating basis -- a membership, a subscription, or a payment plan -- you'll want to keep the card on file up to date. If your card expires or you switch banks, updating it takes a minute and keeps your access uninterrupted.

## When to update your card

* Your card is about to expire or already has.
* You got a new card or changed banks.
* A payment failed and you were asked to update your details.

## Update your card

<Steps>
  <Step title="Log in">
    Go to the site you bought from and log in with the email address you used when you signed up. You'll get a secure sign-in link by email -- no password needed.
  </Step>

  <Step title="Open your subscription or billing">
    Find your subscription or billing details in your account.
  </Step>

  <Step title="Update your payment method">
    Choose to update your card, then enter your new card details.
  </Step>

  <Step title="Save">
    Save your changes. Your next payment will use the new card.
  </Step>
</Steps>

<Tip>
  Update your card before your next payment date, not after. That way you avoid a failed payment and any pause in your access.
</Tip>

## If a payment already failed

Don't worry -- a failed payment usually just means your card details need refreshing. Once you add a working card, your payment will go through and your access continues as normal. You may receive an email asking you to update your details; the link in it takes you straight to the right place.

## If something goes wrong

* **You can't log in.** Make sure you're using the same email you used to sign up. Request a fresh sign-in link if the last one expired.
* **You don't see a billing or subscription section.** You may be logged in with a different email than the one your subscription is under. Log out and try the correct address.
* **Your new card is declined.** Check the number, expiry, and security code, and that the card allows online and recurring payments. If it still won't go through, contact your bank.
* **Still stuck?** Contact the seller -- see [How to get help with your order](/customers/get-help-with-an-order).

## Related

<CardGroup cols={2}>
  <Card title="Manage or cancel your subscription" icon="rotate" href="/customers/manage-subscription">
    Pause or stop a recurring payment.
  </Card>

  <Card title="Access what you bought" icon="box-open" href="/customers/access-your-purchase">
    Find your course, download, or content.
  </Card>

  <Card title="Get help with your order" icon="life-ring" href="/customers/get-help-with-an-order">
    Reach the seller or request a refund.
  </Card>
</CardGroup>