> ## Documentation Index
> Fetch the complete documentation index at: https://crevio.co/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# How to get help with your order or request a refund

> Reach the seller, sort out a problem with your order, and ask for a refund the easy way.

<Note>
  This article is written for buyers. If you're a business owner, you can share this article with your customers.
</Note>

If something's not right with your order -- you can't access what you bought, you were charged unexpectedly, or you'd like your money back -- the quickest fix is to contact the **seller you bought from**. They run their own business and can sort most things out directly.

## Before you reach out

A few things solve themselves in seconds:

* **Can't find your purchase?** See [How to access what you bought](/customers/access-your-purchase). You usually just need to log in with the email you paid with.
* **A subscription you want to stop?** See [How to manage or cancel your subscription](/customers/manage-subscription).
* **A card that needs updating?** See [How to update your payment method](/customers/update-payment-method).

If none of those fit, contact the seller.

## Contact the seller

<Steps>
  <Step title="Find your confirmation email">
    Look for the receipt or confirmation email you got when you bought. It comes from the seller and is the best place to start.
  </Step>

  <Step title="Reply or use their contact details">
    Reply to that email, or use the contact or support details on the seller's site.
  </Step>

  <Step title="Explain clearly">
    Say what you bought, the email you used, and what's wrong. The more detail you give, the faster they can help.
  </Step>
</Steps>

<Tip>
  Mention the email address you used at checkout. It's how the seller finds your order quickly.
</Tip>

## Requesting a refund

Refunds are handled by the seller, so the way to ask is to **contact them directly** using the steps above. Let them know:

* What you bought and when.
* The email you used at checkout.
* Why you'd like a refund.

If the seller approves it, the money goes back to the **same card you paid with**. Refunds typically take **5 to 10 business days** to appear in your account, depending on your bank -- that wait is set by the banks, not the seller.

<Note>
  Each seller sets their own refund policy. Checking it before you buy -- and when you ask -- helps set expectations.
</Note>

## If something goes wrong

* **The seller hasn't replied.** Give them a little time, then follow up. Check your spam folder in case their reply landed there.
* **You can't find any way to contact them.** Reply to your original confirmation email -- it always reaches the seller.
* **Your approved refund hasn't arrived.** Allow up to 10 business days. If it's been longer, check with your bank, since the money has already been sent.

## Related

<CardGroup cols={2}>
  <Card title="Access what you bought" icon="box-open" href="/customers/access-your-purchase">
    Find your course, download, or content.
  </Card>

  <Card title="Manage or cancel your subscription" icon="rotate" href="/customers/manage-subscription">
    Pause or stop a recurring payment.
  </Card>

  <Card title="Update your payment method" icon="credit-card" href="/customers/update-payment-method">
    Change the card on file.
  </Card>
</CardGroup>