[All automations](/automations)

Customers and reviews

# Win back lapsed customers

Finds customers who used to buy or book regularly and stopped, and drafts a personal check-in for you to approve.

[Start free](/users/signup)[I already have an account](/app/tasks/scheduled?tab=templates#template-win-back)

The agent spots customers who used to come back regularly and haven't for twice their usual gap, drafts a personal message that mentions what they bought, and adds your offer if you have one. You approve the list before anything is sent.

When it runs

Every Tuesday at 10:00

Works with

Crevio alone, nothing else to connect

Made for

Every small business

## How setup works

1. 1Choose Use template. Crevio opens a chat with its agent.
2. 2Answer a few questions about your business, like your hours, your tone and where results should go.
3. 3Connect any tool it needs in one click, or skip it.
4. 4The agent builds the automation, runs a test, and shows you what it would have sent.

## Set this up in a few minutes

Start free, then choose this template from Tasks.

[Start free](/users/signup)

## More customers and reviews automations

[Ask for the reviewA few days after a job or delivery, asks happy customers for a review with your direct link.Every day at 18:00, only after a sale or a booking](/automations/review-request)[Review repliesDrafts a reply to every new Google review in your voice, and alerts you about anything three stars or below.Mondays and Thursdays at 9:00](/automations/review-replies)[Welcome new customersA personal welcome after someone's first purchase: what happens next, how to get help, and one useful tip.When a customer pays for the first time](/automations/welcome-new-customer)[New member onboardingWelcomes each new member with the three things to do first and where to ask questions.When someone subscribes](/automations/member-onboarding)[Cancellation follow-upWhen a subscription is cancelled, asks the one question that matters and offers a pause, then reports the reasons monthly.When a subscription is cancelled](/automations/churn-save)

Canonical URL: https://crevio.co/automations/win-back