[All automations](/automations)

Customers and reviews

# Welcome new customers

A personal welcome after someone's first purchase: what happens next, how to get help, and one useful tip.

[Start free](/users/signup)[I already have an account](/app/tasks/scheduled?tab=templates#template-welcome-new-customer)

After a customer's first purchase they get a short welcome by name: how to get what they bought, how to reach you, and one tip to get the most out of it. Returning customers are not welcomed twice.

When it runs

When a customer pays for the first time

Works with

Crevio alone, nothing else to connect

Made for

Stores, Creators

## How setup works

1. 1Choose Use template. Crevio opens a chat with its agent.
2. 2Answer a few questions about your business, like your hours, your tone and where results should go.
3. 3Connect any tool it needs in one click, or skip it.
4. 4The agent builds the automation, runs a test, and shows you what it would have sent.

## Set this up in a few minutes

Start free, then choose this template from Tasks.

[Start free](/users/signup)

## More customers and reviews automations

[Ask for the reviewA few days after a job or delivery, asks happy customers for a review with your direct link.Every day at 18:00, only after a sale or a booking](/automations/review-request)[Review repliesDrafts a reply to every new Google review in your voice, and alerts you about anything three stars or below.Mondays and Thursdays at 9:00](/automations/review-replies)[Win back lapsed customersFinds customers who used to buy or book regularly and stopped, and drafts a personal check-in for you to approve.Every Tuesday at 10:00](/automations/win-back)[New member onboardingWelcomes each new member with the three things to do first and where to ask questions.When someone subscribes](/automations/member-onboarding)[Cancellation follow-upWhen a subscription is cancelled, asks the one question that matters and offers a pause, then reports the reasons monthly.When a subscription is cancelled](/automations/churn-save)

Canonical URL: https://crevio.co/automations/welcome-new-customer