[All automations](/automations)

Customers and reviews

# Cancellation follow-up

When a subscription is cancelled, asks the one question that matters and offers a pause, then reports the reasons monthly.

[Start free](/users/signup)[I already have an account](/app/tasks/scheduled?tab=templates#template-churn-save)

Each cancellation gets one short, human note asking what made them leave, with a pause offered when you allow it. The reasons are collected and summarised every month, with the change that would have saved the most.

When it runs

When a subscription is cancelled

Works with

Crevio alone, nothing else to connect

Made for

Stores, Creators

## How setup works

1. 1Choose Use template. Crevio opens a chat with its agent.
2. 2Answer a few questions about your business, like your hours, your tone and where results should go.
3. 3Connect any tool it needs in one click, or skip it.
4. 4The agent builds the automation, runs a test, and shows you what it would have sent.

## Set this up in a few minutes

Start free, then choose this template from Tasks.

[Start free](/users/signup)

## More customers and reviews automations

[Ask for the reviewA few days after a job or delivery, asks happy customers for a review with your direct link.Every day at 18:00, only after a sale or a booking](/automations/review-request)[Review repliesDrafts a reply to every new Google review in your voice, and alerts you about anything three stars or below.Mondays and Thursdays at 9:00](/automations/review-replies)[Welcome new customersA personal welcome after someone's first purchase: what happens next, how to get help, and one useful tip.When a customer pays for the first time](/automations/welcome-new-customer)[Win back lapsed customersFinds customers who used to buy or book regularly and stopped, and drafts a personal check-in for you to approve.Every Tuesday at 10:00](/automations/win-back)[New member onboardingWelcomes each new member with the three things to do first and where to ask questions.When someone subscribes](/automations/member-onboarding)

Canonical URL: https://crevio.co/automations/churn-save